Joya LinePrivacy Policy of —
Your information is safe with us

1Introduction & Scope

Joya Line (referred to herein as "we", "the platform", or "the site") operates an international-standard online gaming and Sports Betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how Joya Line collects, processes, stores, and protects users' personal information.

This Policy applies to the joyaline.net website, mobile app, and all of our digital services. By using our services, you are considered to have read and agreed to this Policy.

• This Policy is formulated in accordance with international data protection laws and the guidelines of Joya Line's licensing authority.
• "Personal information" as used in this policy refers to any data that can be used to identify you.
• If this Policy changes, the updated version will be published on this page and you will be notified.
• Please note — this Policy does not apply to third-party websites or services.

2What Information We Collect

Joya Line only collects information necessary to provide its services. We never ask for data that is not required. Detailed categories of collected information are listed below.

• Information provided during registration is collected directly from you.
• Technical information is collected automatically while you use the platform.
• Identity information is collected from documents submitted during the KYC process.
• Limited data may be received from payment providers during transaction processing.

3How Your Information Is Used

Joya Line uses collected information solely for specific, lawful purposes. No data is used beyond its approved purpose.

• Account management: Personal information is used for registration, login verification, and account security.
• Transaction Processing: Financial information is used to process deposits and withdrawals.
• Customer support: Your contact information is used to resolve your issues.
• Fraud Prevention: Data is analyzed to detect and prevent suspicious activity.
• Responsible Gaming: Gaming habits are monitored, and support is provided whenever needed.
• Legal compliance: Certain data is retained to comply with licensing authorities and applicable regulations.
• Service Improvement: Usage is analyzed to improve your experience on the platform.
• Promotional Communications: Promotional messages about offers and bonuses are sent only with your consent.

4Data Sharing & Disclosure Policy

Joya Line never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances.

• Payment Providers: Only the information necessary to complete transactions is shared with bKash, Nagad, or Rocket.
• Identity Verification Services: Documents may be shared with accredited verification service providers for KYC processing.
• Law enforcement agencies: Information may need to be disclosed under court order or legal obligation.
• Licensing Authority: Information may be shared with regulatory authorities as proof of compliance with gaming license requirements.
• Technology Service Providers: Limited technical data may be used for server hosting or cybersecurity services.

5Cookies & Tracking Technologies

Joya Line uses cookies and similar technologies to ensure platform functionality and improve the user experience.

• Essential Cookies: Essential for login sessions and security — disabling these will prevent the site from functioning properly.
• Performance Cookies: Used to understand which pages are most visited; no personal data is included.
• Functionality Cookies: Used to remember your language preference and customization settings.
• Marketing Cookies: Activated only with your consent; used to show you relevant offers.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features.

6Data Security Measures

Joya Line employs industry-standard technical and administrative measures to protect your information. Our security practices are reviewed and updated on a regular basis.

• All data is transmitted via SSL/TLS encryption.
• Stored data is protected with AES-256 encryption.
• Server access is restricted to authorized personnel only, and every access is logged.
• Regular security audits and penetration testing are conducted.
• Automated alerts are in place to detect suspicious logins or unusual activity.
• Data backups are regularly stored in secure locations.
• Staff receive regular training on data protection.

7Your Rights

Joya Line believes every user has full rights over their own information. Your key rights are outlined below.

• Right to Know: You may request to see what personal information we hold about you.
• Right to Rectification: To update any incorrect or outdated information, please submit a request to support.
• Right to Erasure: You may request deletion of your data after your account is closed.
• Right to Restrict Processing: You may request to restrict how your information is used in certain circumstances.
• Right to Withdraw Consent: You may withdraw consent for promotional communications at any time.
• Right to lodge a complaint: If you are dissatisfied with how your data is handled, you may file a complaint with the relevant authority.

8Child Protection Policy

Joya Line is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is mandatory at registration; users under 18 are not permitted to create an account.
• If it comes to our attention that a minor's information has been collected, it will be deleted immediately and the account will be closed.
• If a parent or guardian has concerns, please contact support immediately — we will act promptly.

9Data Retention Period

Joya Line does not retain any information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: Retained for the duration of account activity; up to a maximum of 5 years after closure.
• Transaction Records: Retained for up to 7 years as required by financial regulations.
• KYC documents: Retained for up to 5 years after verification, as required by law.
• Technical Logs: Automatically deleted within 90 days.
• Marketing Data: You will be removed from promotional lists immediately upon withdrawal of consent.

10Policy Updates & Contact

Joya Line may update this Privacy Policy from time to time. For significant changes, advance notice will be sent to your registered email and the "Last Updated" date at the top of the page will be revised accordingly.

• Updated policies take effect 7 days after publication.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.